Returns & Exchanges

Due to the perishable nature of our artisanal food products, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please reach out to us within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your package for any signs of damage or quality issues related to temperature control or packaging integrity.

• 2.
  Document the Issue

  Take clear photographs of the product and the shipping label to help our quality control team verify the concern and improve our shipping process.

• 3.
  Contact Support

  Email our customer service team at support@oldsalt.com with your order number and the photos of your delivery within one week of receipt.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours and issue a credit to your original payment method or ship out a fresh replacement at no extra cost.